8mbets Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 8mbets collects, why we collect it, how we protect it, and what rights you hold as a player in Bangladesh.
1. Introduction
This Privacy Policy ("Policy") describes how 8mbets ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information about individuals ("you", "the Player") who register for, access, or use the 8mbets platform at https://8mbets.bar and any associated mobile experiences or services.
By creating an account on 8mbets, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must not use the 8mbets Platform.
This Policy applies to all players regardless of which device or method they use to access 8mbets — including mobile browsers, apps, or desktop. It should be read alongside the Terms & Conditions and the Responsible Gaming guidelines, which together form the complete framework governing your relationship with 8mbets.
We may update this Policy periodically. Material changes will be communicated via email or in-platform notification. The date at the top of this page reflects the most recent revision. Continued use of 8mbets after any update constitutes acceptance of the revised Policy.
Our Privacy Commitments
These six principles define how 8mbets handles every piece of data that passes through our platform.
2. Data We Collect
8mbets collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from trusted third-party service providers (such as payment processors and identity verification partners). The categories of data we collect are described below.
Registration and Account Data
- Full legal name
- Date of birth (to verify the 21+ age requirement)
- Mobile phone number
- Email address
- Residential address (city, district, division within Bangladesh)
- Username and encrypted password
- Preferred currency ( BDT / ৳)
Identity Verification (KYC) Data
- Scanned copy or photograph of Bangladesh National Identity Card (NID) or passport
- Selfie or live photo for facial verification where required
- Proof of address (utility bill, bank statement, or government-issued document)
- Source of funds declaration for high-value accounts
Financial and Transaction Data
- Deposit and withdrawal amounts and timestamps
- Payment method identifiers (e.g., bKash wallet number, Nagad number, bank account reference — never full card numbers in plain text)
- Transaction IDs and payment gateway reference codes
- Bonus credits applied and wagering activity records
Behavioural and Technical Data
- IP address and approximate geolocation (country, city)
- Device type, operating system, and browser information
- Session duration, pages visited, and features used
- Game play history, bet amounts, win/loss records
- Login timestamps and account activity logs
- Cookies and similar tracking technologies (see Section 6)
Communications Data
- Content of support chat conversations and email correspondence with 8mbets
- Feedback, survey responses, and complaint records
- Marketing email open rates and click behaviour (where you have opted in)
3. How We Use Your Data
Account Operation and Service Delivery
The primary purpose for collecting your personal data is to operate your 8mbets account and deliver the services you have requested. This includes processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank channels; crediting bonuses; recording your betting and gaming activity; providing customer support; and sending essential transactional communications such as deposit confirmations and withdrawal status updates.
Identity Verification and Fraud Prevention
8mbets is required to verify the identity of all players before processing withdrawals and for any account flagged for unusual activity. KYC data is used solely for identity verification, age confirmation (21+ requirement), fraud prevention, and anti-money laundering (AML) compliance screening. We may share KYC data with licensed third-party identity verification providers who are contractually bound to process it only for this stated purpose.
Responsible Gaming Monitoring
Behavioural and transaction data is analysed to identify patterns that may indicate problem gambling — such as rapidly escalating bet sizes, unusually long sessions, or repeated self-exclusion requests. Where such patterns are detected, 8mbets may proactively contact the player with information about responsible gaming tools or, in serious cases, impose a temporary cooling-off period on the account. This use of data is in the genuine interest of player welfare.
Platform Improvement and Analytics
Aggregated and anonymised usage data helps 8mbets understand how players interact with the Platform, which game categories are most popular among Bangladesh players, and where the user experience can be improved. This analytics activity does not involve identifying individual players — results are processed at a population level only.
Marketing Communications
With your explicit consent, 8mbets may send you promotional emails and in-platform notifications about new games, seasonal bonuses (including Eid promotions, Pohela Boishakh offers, BPL and IPL cricket specials), and other personalised offers. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect our ability to send essential transactional communications.
4. Data Sharing and Third Parties
8mbets does not sell, rent, or license your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to maintain appropriate data security and to use the data solely for the specified purpose.
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are independently regulated.
- Identity Verification Partners: Licensed KYC and AML screening providers receive identity document data strictly for the purpose of verifying your identity and checking your name against international sanctions and fraud databases.
- Game Studio Providers: Providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive your player session token and anonymised game activity data to deliver their game content. They do not receive your full name, NID number, or payment details.
- Cloud Infrastructure Partners: 8mbets uses enterprise-grade cloud hosting and database services. Our infrastructure providers store data on our behalf under strict data processing agreements and are prohibited from accessing or using your data for any purpose other than hosting.
- Legal and Regulatory Authorities: We may be required by law or court order to disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities. In such cases, we will disclose only the data that is strictly required and, where permitted, will notify the affected player.
- Business Transfers: In the event that 8mbets undergoes a merger, acquisition, or asset sale, player data may be transferred to the successor entity. We will provide advance notice of any such transfer and of any changes to this Policy that result from it.
5. Data Retention
8mbets retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention schedule applies:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual. You may request early deletion of your personal data by contacting [email protected], subject to our legal obligation to retain certain records for the periods specified above.
6. Cookies and Tracking Technologies
What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. 8mbets uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, measure Platform performance, and understand how players navigate our site.
Types of Cookies We Use
- Essential cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing access to core features.
- Functional cookies: Remember your language preference, last visited game category, and display settings to personalise your experience.
- Analytical cookies: Help us understand aggregate usage patterns, such as which pages are visited most frequently by players from Dhaka, Chittagong, or Sylhet. Data is anonymised before analysis.
- Marketing cookies: Used only with your explicit consent to deliver relevant promotional communications about 8mbets products and seasonal offers.
Managing Cookies
You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies will impair your ability to log in and use core 8mbets features. To withdraw consent for marketing cookies specifically, update your preferences in your account settings or contact [email protected].
7. Data Security
8mbets implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
- Encrypted database storage for all sensitive fields including passwords (hashed with a strong algorithm), NID numbers, and payment identifiers.
- Two-factor authentication (2FA) available to all players for additional account security via OTP to your registered mobile number.
- Access controls: Internal access to player data is restricted on a strict need-to-know basis. All staff with data access undergo security training and are bound by confidentiality agreements.
- Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities before they can be exploited.
- Incident response plan: In the event of a data breach that materially affects your personal data, 8mbets will notify affected players within a reasonable timeframe and take immediate remediation steps.
8. Your Data Rights
As an 8mbets player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for identity verification.
Right of Access
You may request a copy of all personal data that 8mbets holds about you. We will provide this within 30 days of receiving a verified request.
Right to Correction
If any of your personal data is inaccurate or incomplete, you may request that we correct it. Some fields (such as your registered name) can only be updated following re-verification of your identity documents.
Right to Deletion
You may request deletion of your personal data. Please note that we are legally required to retain certain records (such as transaction history and KYC documents) for up to five years after account closure, and these cannot be deleted upon request within that period.
Right to Withdraw Marketing Consent
You may withdraw your consent to receive marketing communications at any time. This will not affect the lawfulness of any processing carried out prior to your withdrawal, and will not prevent us from sending essential transactional messages related to your account.
Right to Complain
If you believe that 8mbets has not handled your personal data in accordance with this Policy, you have the right to raise a formal complaint by writing to [email protected]. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 business days.
9. Children's Privacy
The 8mbets Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under the minimum age has created an account or provided personal data, we will immediately suspend the account, delete the associated personal data, and — where required — report the matter to the appropriate authorities.
If you believe that a minor has registered on 8mbets, please notify us immediately at [email protected] so we can take prompt action.
10. Changes to This Privacy Policy
8mbets reserves the right to update or modify this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection or a new third-party data processor — we will notify registered players by email and/or via an in-platform banner at least 7 days before the changes take effect, where reasonably practicable.
Minor changes (such as corrections to wording or clarifications that do not alter the substance of the Policy) may be made without advance notice. The effective date displayed at the top of this page will always reflect when the Policy was last revised. We encourage you to review this page periodically to stay informed about how 8mbets protects your data.
11. Contact Us About Privacy
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 8mbets Privacy team. We aim to respond to all privacy-related enquiries within 24 hours.
Continue With 8mbets
Your data is safe with us. Now enjoy everything 8mbets has to offer — cricket betting, live casino, slots, rummy, and more. All in BDT, all on mobile.
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